I have found it useful to look at Comparative Advantage when making decisions around resource allocation and management. It is a pretty simple concept to grasp and it might help you make more logical choices for your team, your company and yourself.
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Customer Success mean helping your customer reach their goals while using your products or services. So post-adoption, are you making them better users capable of hitting those goals? If not, expect them to come crashing back to your world to cancel and never be heard from again.
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The Albuquerque International Sunport has an amazing name, but outside of the Sunport, you would never know it. That might be partly because local business and hotels are forced to used the term Airport instead of Sunport out of fear that a search engine might not know the difference.
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Finding your voice can be difficult when you are starting to blog. Not because it is hard, but because you are hearing other people’s voices. Want to find your voice? Listen to your voice. It will make blogging a lot easier.
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